
Do catering orders require a deposit?
All catering orders require a deposit to reserve our services. For orders estimated
to be over $500, we require a 50% deposit, payable by check or credit card. For
smaller orders, we take a credit card number your card number. Your card will
not be charged unless you request it for payment of your full invoice or if the
order is cancelled in due time.
What is your cancellation policy for catering orders?
For orders under $500, you will not be charged if you cancel 72 hours prior to
your event. After 72 hours, you will be charged the full estimate. For larger
orders [over $500] and full-service event catering: your deposit is will be forfeited
if you cancel your event. Your menu and guest numbers are due 14 days prior to
your event (“guarantee date”). If you cancel before the 14-day guarantee,
you will not be charged the remainder of your estimate. If you were to cancel
after the guarantee date you are responsible for the full event estimate.
Is there a fee to have catered items delivered?
Yes, we charge a $15 fee in to deliver in Hood River. We will deliver anywhere
in the Gorge, some common destination prices: White Salmon/Bingen: $20, Husum/The
Dalles/Parkdale: $25, Trout Lake/Mt Hood: $50.
What would you charge to cater my wedding/event?
We will gladly bring our services to the venue of your choice. After a consultation,
we will provide you with a detailed proposal. All event charges will be broken
out so that you can see exactly what costs will be involved for your event, including
a Menu Estimate, Off-site Fee (up to 25% of Menu Estimate), Rentals, Service Staff,
and Gratuity (18% of Menu Estimate). Our service is professional, courteous, and
exacting. We take care of all the details related to catering in the planning,
execution, and clean-up of your event and will work closely with any coordinators
or venue managers to make it go smoothly.
We offer reduced fees for events that do not require on-site cooking and service
staff, just call to get a custom quote.
Do you offer a discount for large quantities of wine?
Absolutely! We are happy to offer a 20% discount on cases (12 bottles) and a 10%
half-case discount.
What is the “service items” deposit charge on my invoice?
This charge is a deposit to cover any non-disposable service items that will be
provided for your pick-up/drop-off order, for example, bowls for salads, serving
spoons, bowls for dips, etc. These items must be returned within 7 days of your
event. It is easiest if they are returned at the time final payment of your invoice
is made (due within 7 days of your event). That way we can simply remove the deposit
charge from your balance due as opposed to having to refund your card.
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